Terms & Conditions

 

Cancellation

If you wish to cancel an order you may do so at any time before the cutting date you are given in your confirmation email. In order to cancel an order you must email the studio and a full refund will be given.

Refund/Return (Vinyl Dubplates)

Dub Studio offers a guarantee on all vinyl dubs. We offer a recut if a dubplate skips, has excessive surface noise, or suffers from excessive distortion. The dub must be returned within one week of receipt to qualify for a recut. We offer a full refund in cases where we are unable to rectify the situation. All recuts and refunds are given at Dub Studio's discretion.

Refund/Return (Acetates)

Dub Studio offers a guarantee on all acetate dubs. We offer a recut if an acetate skips or suffers from excessive distortion. The dub must be returned within one week of receipt to qualify for a recut. We offer a full refund in cases where we are unable to rectify the situation. All recuts and refunds are given at Dub Studio's discretion.

Recuts due to Mastering

In some cases, it may be deemed preferable to recut a disc due to subjective preferences in sound. Since we cannot be held accountable for personal taste, in some cases we may need to charge a fee for such recuts. This fee can be up to £30 for each track that needs adjusting.

Testing (Returned Dubs)

Returned dubs are tested using a Technics 1210 turntable, and an Ortofon Concorde stylus. The tone arm is correctly zeroed, and weighted to 3 grams. The anti-skating is set to 2. Care is taken to ensure the stylus is clean and undamaged, and we suggest you do the same before sending dubs in.

Refund/Return (Masters)

We cannot offer a refund on any digital master or stem master. You can however ask for a preview before accepting the full and final master.

Privacy Policy

We take confidentiality and security very seriously at Dub Studio. We will not pass on your details to any third parties, and we will not keep a record of your credit or debit card details once a transaction has been processed. You can however view and edit your contact details by logging into your account.

Additional Customer Service Contact Information

Please fill in this form: contact