If you wish to cancel an order you may do so at any time before the cutting date you are given in your confirmation email. In order to cancel an order you must email the studio and a full refund will be given.
Dub Studio offers a guarantee on all dubs. We offer a recut if a dubplate skips, has excessive surface noise, or suffers from excessive distortion. The dub must be returned within one week of receipt to qualify for a recut. We offer a full refund in cases where we are unable to rectify the situation. All recuts and refunds are given at Dub Studio's discretion.
We cannot offer a refund on any digital master or stem master. You can however ask for a preview before accepting the full and final master.
We take confidentiality and security very seriously at Dub Studio. We will not pass on your details to any third parties, and we will not keep a record of your credit or debit card details once a transaction has been processed. You can however view and edit your contact details by logging into your account.
Additional Customer Service Contact Information
Call Boris on 07545921938